IT Infrastructure Manager

This role is an IT Infrastructure Manager position based at the company's Head Office in Blythe Bridge. It sits within a small IT Department and is responsible for leading all core infrastructure operations across on prem, cloud, and hybrid environments. The manager will oversee the design, maintenance, and continuous improvement of networks, servers, cloud services, and end user technologies. A key part of the role is balancing hands on technical work with day to day operational oversight and longer term planning.

The position includes line management of a small infrastructure/operations team, so experience developing and supporting technical staff is important. The company is looking for someone who can ensure system stability, security, and scalability, while also acting as an escalation point for complex incidents.

The environment includes networking (LAN/WAN/Wi Fi/VPN/Firewalls), Windows Server, Active Directory, virtualisation (VMware/Hyper V/Nutanix), Microsoft 365, Azure/AWS exposure, and Citrix technologies (CVAD, NetScaler). Practical knowledge of Paxton Access Control and Ubiquiti CCTV is also relevant. Strong troubleshooting skills and the ability to clearly communicate technical concepts are essential.

Alongside daily operational ownership, this person will contribute to the IT strategy, standards, documentation, budgeting, disaster recovery planning, and vendor management. The role is Monday Friday with some travel to other UK sites.

Benefits include a company car, pension from day one, training and development opportunities, employee wellbeing support, company events, free onsite parking, and complimentary refreshments.

• Own and manage company wide IT infrastructure (on prem, cloud, hybrid).
• Lead and develop a small infrastructure/operations engineering team.
• Oversee networks: LAN/WAN/Wi Fi/VPN/firewalls.
• Manage servers, virtualisation (VMware/Hyper V/Nutanix), and storage.
• Maintain security controls, patching, hardening, endpoint protection.
• Lead backup, disaster recovery, and continuity planning.
• Act as an escalation point for major incidents and problem resolution.
• Contribute to infrastructure roadmap, standards, and strategy.

• Proven experience in infrastructure or operations management.
• Strong networking and Windows Server/AD background.
• Microsoft 365 and cloud platform experience.
• Solid Citrix knowledge (CVAD, NetScaler).
• Strong troubleshooting, documentation, and communication skills.
• Ability to manage workloads, prioritise, and deliver to deadlines.
• Team leadership experience.