Inbound Call Advisor

Overview

Part time shifts: 7:00am - 5:30pm or 7:00am - 3:00pm, 4 on 4 off, or 12:00 - 4:00pm Monday to Friday. All roles required for at least 2 weeks full-time training, Monday - Friday 9am - 5pm from start date. Hourly rate: £12.71 per hour. Location: McCarthy House, Ringwood, BH24 3FA.

What you'll be doing as a Call Operator

• Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
• Accurately logging each call and inputting information into our CRM call handling platform
• Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
• Someone with an empathetic approach
• Good standard of English and ability to enter data into systems accurately
• Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

What you can expect in return

• Competitive rates of pay, dependent of experience, typically £12.71 per hour
• Fantastic Colleague benefits
• Supportive and friendly team
• Extensive training from initial induction and throughout your career
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you'll be making a positive difference every day

Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!). This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.