Head of Community

About Lawhive

We're on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent.

We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.

The Role

We're looking for a Head of Community to lead and develop our consultant lawyer community - now 300+ strong and rapidly expanding. This is a strategic and hands on role for someone who loves building professional communities, thrives in a regulated or complex environment, and knows how to balance structure, communication, and engagement. You'll own our community strategy end to end: from defining the vision and goals, to leading day to day communications and developing scalable systems, tools, and rituals that foster connection, trust, and advocacy.

What You'll Do Community Strategy & Leadership

• Define and own the long term community strategy aligned with Lawhive's mission and growth plans.
• Set clear objectives and KPIs for engagement, retention, and satisfaction across community touchpoints.
• Develop and maintain a content and communications calendar, ensuring consistency and transparency across Slack, email, and events.
• Partner cross functionally with Legal Ops, Product, Marketing, and Leadership to ensure community insights shape product and policy decisions.
• Represent the voice of the community in internal discussions, helping the company stay close to the lawyer experience.

Community Operations & Engagement

• Be the visible and trusted point of contact for the lawyer community - ensuring every consultant feels informed, supported, and valued.
• Lead day to day communications across Slack, email updates, and virtual drop ins.
• Curate and share timely updates, resources, and opportunities with clarity and warmth.
• Design and deliver virtual and in person events to strengthen connection and engagement.
• Manage community challenges, competitions, and recognition initiatives to drive participation.
• Own feedback loops - collecting, synthesizing, and sharing actionable insights with internal teams.

Systems & Scale

• Build scalable systems and playbooks for community management, onboarding, and engagement.
• Identify and implement tools to streamline communication, automation, and analytics.
• Cross functional collaboration: Lawyer Success and Support, product, marketing and legal Ops.

What we're looking for

• Experience in community management within the legal sector.
• Strong execution skills: You're comfortable rolling up your sleeves and being the sole operator initially.
• Exceptional communication skills, both written and verbal.
• Ability to build trust and foster open, transparent relationships with a professional audience.
• Comfortable working cross functionally to gather inputs and drive consistency.

UK Benefits:

️ 34 Holidays (25 days annual leave + your birthday off + bank holidays in England)

Equity (Share Options)

Pension

️ Regular team building activities and socials!

20% off legal fees through Lawhive

US Benefits:

Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover

️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave

401k: Matching contribution up to 2% of salary

Equity: Options in Lawhive LTD