Guest Service Agent

What You Will Be Doing:

• You will act as the 'face' of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests' services.
• As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

What We Are Looking For:

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results
• Minimum 1 year in a Front Office Role in a similar property

What We Offer:

• Daily food allowance (non contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.