Generalist Adviser/Advice Session Supervisor

Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as a Generalist Adviser / Advice Session supervisor, working in our Caterham and Oxted offices.

Responsibilities

• Deliver advice and casework in the core service and supporting projects on a wide range of issues such as benefits, debt, housing, employment, family and immigration.
• Interview and assist clients with in-depth benefits checks, applications and form completion, budgeting advice and money management; and negotiate with third parties.
• Supervise the advice team as they provide advice and information face to face, via email and on the telephone.
• Manage the practicalities of the advice session, ensuring adequate staffing and resources by maintaining the staff rota and client appointment system.
• Support the training and development of newly appointed advice volunteers.
• Ensure that we continue to provide a high-quality advice service that meets quality standards, including case checking.

Qualifications

• Be a trained Generalist Adviser / Advice Session Supervisor and/or willing to complete the appropriate training.
• Have excellent people skills, a flexible approach, an interest in problem solving and the ability to work both independently and as part of a team to manage a busy workload.
• Experience of working in the advice sector and of managing volunteers.

We're Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.