Deputy Terrace Manager

We have an exceptional opportunity to join our Terrace Team at The Lanesborough.

An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages. Further information, including details of the brand leading the concept, will be shared in due course.

Candidate Profile

As Deputy Terrace Manager, you will take pride in delivering refined hospitality, with a natural ability to engage guests and build meaningful, long standing relationships. This is a unique opportunity to be part of the opening of a new terrace within the hotel, contributing to the creation of a distinctive guest experience from its very beginning. You will support the day to day management of the terrace, ensuring service is consistently courteous, professional and attentive. You will be visible on the floor, leading by example and ensuring each guest interaction reflects the elegance and service standards of the hotel. You will play an active role in shaping the culture of the team, encouraging thoughtful ideas and supporting collaboration across the wider Food & Beverage department. Developing the skills and confidence of the bar team will be central to your role, through effective training, coaching and mentoring. Flexibility is essential, as the role may require covering a variety of shifts.

Key Requirements

• Supervisory or managerial bar experience in a luxury establishment essential and experience within London is desired.
• Excellent beverage product knowledge is essential.
• Excellent command of the English language and a second language would be preferred.
• Immaculate grooming standards.
• Proven ability to lead, motivate and develop a team.
• Confident with various procedures such as performance reviews, recruitment and training.
• Please note this role may require an element of manual handling.

In return Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, and Whitehall

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities
• EAP - Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.