Deputy Executive Housekeeper

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesProvide support to and supervise the team for an effective and efficient shiftImplement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standardsProvide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new startersAssist the Head Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliersCollaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiencesEnsure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisisConsistently advance expertise in pest control and bed bug managementCommunicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiencesUtilise all relevant systems correctly to complete tasks in a timely mannerAdhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual HandlingComplete any other reasonable request made by a member of the management teamPerson SpecificationGenuine passion for delivering memorable moments to guests and leading the team on shiftExcellent leadership skills with a friendly, hands-on approach and lead-by-example work styleConfident working within brand guidelines to deliver consistent resultsWilling to find creative solutions, and offer advice and recommendationsContinually strive to attain new skills, ensuring best practice and service deliveryPositive approach to handling multiple challenging priorities and assignmentsMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsFulfilment of the job skills checklistAchieving agreed KPIsCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerOngoing LearningGROW online BELONG induction and development coursesAcademy Technical skills trainingMental Health First Aider trainingFire Marshal trainingManual Handling Trainer'Come Join Us' Guest Care trainingOpportunity to apply for internal development programmes, such as:'Insights' Development programmeThe People ProgrammeLevel 3 Apprenticeships in Team LeadingNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.INDLHSome of the perks our Deputy Executive Housekeeper could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Deputy Executive Housekeeper?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!