Customer Success Manager - Real World Evidence (UK)

Customer Success Manager - Real World Evidence (UK) Remote: London, UK Northern Ireland Portugal Apply for this role About the company What's Promptlyin a nutshell

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems,payersand life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every daythrough the use ofReal WorldEvidence.

We answer the question -is this patient treatment the best it couldpossibly be?

What'sour purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!

Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients' lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care.

For us, society denying patients better care due to lack of access to data is unethical, in a world where technologyimprovedso many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have -it'sour Hippocratic Oath.

At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

Role Overview: As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present protocols and study results, analyzing health outcomes data, and support our sales and product team with RWE knowledge. You will be in a client facing position, but also collaborate closely with cross-functional teams, including data scientists, medical experts, and product managers. Your expertise in epidemiology, RWE and outcomes research will enable us to deliver high-quality research outcomes and further enhance our impact on patient care.

Key responsibilities:

• Manage client and RWE related projects.
• Support the sales team with expertise on RWE, study design and research methodologies.
• Develop study protocols, reports, research proposals, and scientific manuscripts. • Analyze health outcomes data from real-world sources to assess treatment efficacy, safety, and comparative effectiveness.
• Interpret and critically appraise research studies, including observational studies, to extract pertinent data and insights.
• Collaborate with data scientists and biostatisticians to design and implement analytical methodologies for observational studies and outcomes research.
• Provide RWE expertise and support to cross-functional teams on data interpretation, study design, and research methodologies.
• Stay up to date with the latest advancements in clinical research, real-world evidence, and digital health technologies.

Qualifications:

• A health degree (e.g., Bachelor's, Master's, or Doctoral degree) is required.
• Strong experience in client facing and project management positions is required.
• Strong epidemiology knowledge and familiarity with medical terminologies and concepts.
• Proficiency in developing protocols and study reports.
• Experience in critically appraising and interpreting observational studies and other types of real-world evidence.
• Knowledge and proficiency in medical writing, including the ability to develop scientific manuscripts and research reports.
• Familiarity with health outcomes research, comparative effectiveness studies, and related methodologies.
• Excellent analytical and problem-solving skills, with the ability to analyze study results and draw meaningful conclusions.
• Strong communication and collaboration skills, with the ability to work effectively in interdisciplinary teams.
• Detail-oriented with a commitment to delivering high-quality work in a fast-paced environment.

Preferred qualifications:

• Previous experience with RWE studies.
• Previous knowledge in research in the NHS is a plus.
• Knowledge in statistics is considered a plus.

Position:

• Remote
• Full-time

What We Offer

• Ownership: Define your own career pathway.
• Growth Opportunity: Join a fast-growing team making a real impact on healthcare.
• Fantastic Work Environment: Work with a talented team from top healthcare, startup, and multinational companies.
• Financial Benefits:
• Competitive salary
• Annual bonus
• Annual allowance for training
• Equity compensation via our ESOP (available to all team members)
• Private health insurance
• Allowance for home-office equipment
• Non-Financial Benefits:
• Equal opportunity and inclusive environment
• Flexible work schedule
• Flexible vacation policy
• Corporate events (all-hands, retreats, etc.)

What is the Recruiting Process Like?

Initial Interview: You will meet with your future manager and/or team members to discuss Promptly and the role.

Technical Assessment: You may be given a test task or business case, depending on the position.

Additional Interview (if needed): In some cases, a third interview may be conducted for further clarity.

Offer Stage: If successful, you'll receive your offer and hopefully join our team!

Reference Checks: During the final phases, we may perform reference checks to validate your background and experience.

If you are passionate about leveraging RWE expertise to transform healthcare, we would love to hear from you!

Our Culture & Values Empathy

If there is 1 rule at Promptly, this is the one - before making any judgement, put yourself in the shoes of another.

Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves.

Empathy is not a one-day journey, it is a mindset that must be continuously developed - it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.

If you embrace this mindset, you are a true you are a true leader in our society.

Ownership

At Promptly, we don't foster fixed hierarchies or top-down decision making. If you want to hit the ground running in our team, do not wait for someone to "tell you what to do".

Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.

Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as "someone else's problem".

Responsibility

Working to improve healthcare is a great responsibility and what inspires us to not settle for less.

You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a "great power, and a great responsibility".

Leadership comes with the awareness of one's own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).

Teamwork

Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role - making our team diverse in backgrounds, personal experiences, skills and knowledge.

If you are not contributing - or worse, actively destroying - teamwork, you are derailing us from our core purpose and ultimately hurting patient care.

Excellence

At Promptly, we're recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.

We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.

Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.

Data Privacy Your personal data will be processed for the purposes of managing Promptly's recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process . click apply for full job details