Customer Service Representative

Location: Prescot

Salary: £25,789 per annum

Hours: Monday-Friday, 9:00am-5:00pm

Benefits: Excellent company package

We are supporting a well established manufacturing company in Prescot who are looking to add a Customer Service Representative to their friendly, supportive office team. This is a full time, office based position offering stable hours, a competitive salary, and the chance to build a long term career within a reputable organisation.

You will play a key role in supporting customers throughout the full order process, handling enquiries by phone and email, and ensuring a smooth, positive experience from start to finish.

• Respond to customer enquiries via phone and email in a professional, timely manner
• Accurately process customer orders using internal systems
• Manage order related queries, including amendments, delivery updates, and lead times
• Provide after sales support and resolve customer issues
• Liaise with production, logistics, and sales teams to ensure efficient order fulfilment
• Maintain accurate customer information and order records

• Experience in customer service, call centres, retail, or hospitality
• Confident communicator with strong telephone and written skills
• Highly organised with excellent attention to detail
• Comfortable using order management systems and office software (full training provided)
• Customer focused, proactive, and solutions driven

• £25,789 annual salary
• 28 days holiday (including bank holidays), increasing with service
• Employer funded health cash plan
• Employee "Above and Beyond" recognition awards
• Free on site parking
• Bupa wellbeing support
• Excellent opportunities for progression

If you're looking to move into a stable, office based customer service role with great work life balance, we'd love to hear from you.

Call

Or send your CV to

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.