Customer Service Coordinator Benelux

Manage all orders and queries from our Benelux customers. Help build and maintain a strong long-term relationship with our Benelux based Team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is always positioned as a key Preferred supplier within the medical devices space.

• Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
• Ensure that all customer queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy.
• General Administration work.
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

• Fluency in French required.
• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification.
• Desirable.
• A number of years' experience of working in a fast moving customer service environment preferably within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self starter / "Can do" approach and attitude.
• Ability to work effectively within a multi cultural team towards strict deadlines.
• Accuracy and attention to detail are paramount.
• Flexibility - willingness to help other colleagues to meet deadlines.

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relating.
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity.
• Good judgment and problem solving ability.

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

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