Customer Service Advisor

Are you looking to join a business committed to delivering excellent service while supporting a greener future?

A leading business in the energy sector is seeking an experienced Customer Service Advisor to join their team. As a Customer Service Advisor, you'll be the first point of contact for customers, resolving queries, managing escalations, and ensuring a positive experience.

• Handle enquiries via phone, email, and live chat.
• Resolve complaints, billing issues, and technical queries promptly.
• Maintain strong product knowledge to assist and advise customers.
• Support with billing, payments, and account management.
• Accurately log all customer interactions in the CRM system.
• Collaborate with internal teams to resolve issues effectively.
• Identify opportunities to improve processes and service delivery.

• 3-5 years in customer service (energy sector experience a plus).
• Strong communication and problem solving skills.
• Customer focused with a professional, empathetic approach.
• Ability to work in a fast paced environment.
• Proficient with Excel, billing systems, and CRM software.
• Career development and progression opportunities.
• Supportive, collaborative team culture.
• Competitive salary and benefits.
• Join a business committed to sustainability.
• Work for a team committed to service excellence.

As champions of diversity and inclusion in the workplace, THOMAS Professional commits to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs.