Customer Onboarding Manager (NL) Customer Success the Netherlands

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent, rapidly expanding across Europe.

Our platform is an all-in-one system, handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.

Qargo is designed to help modern transport and logistics operations run more efficiently, while increasing profitability and sustainability.

As a Customer Onboarding Manager, you will guide our customers through their onboarding journey and ensure they experience a smooth and valuable implementation of Qargo.

You'll act as their trusted advisor, helping them optimise their workflows and processes, while serving as the bridge between customers and our internal teams.

This is a remote role based in the Netherlands, with regular (weekly) travel to customers across the country.

• Build strong relationships with customers, understanding their workflows and business needs.
• Guide customers through the onboarding process and ensure a successful software implementation.
• Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction.
• Document findings and share insights with internal teams to help improve our product and processes.
• Continuously enhance our knowledge base and customer guides.
• Support pre-sales activities by analysing potential client needs and providing input during demos.
• Collaborate closely with our engineering, sales, and product teams.
• Travel regularly to visit customers throughout the Netherlands.

• Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher).
• A self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• Customer-focused and passionate about delivering the best possible client experience.
• Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.
• Fluent in Dutch and English (both written and spoken).

• A competitive salary package.
• A role with real ownership, responsibility, and impact.
• The chance to join our Dream Team and grow alongside Qargo as we expand across Europe.
• A flexible and trust-based working environment.