Customer Experience Administrator - Oxford, UK

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Customer Experience Administrator - Oxford, UK

Oxford, UK

Job Type Permanent

Full Job Description

Leading Edge Aviation is one of the most rapidly growing Aviation Training Organisations in the UK and Europe. We take a different approach to commercial pilot training and the high quality of our graduates is well recognised by major UK and European airlines. Our main Academy is based at Oxford Airport and we also have a campus in southern Spain which allows us to make the most of the great weather and flying conditions to deliver parts of our training.

We are looking for a positive and enthusiastic Customer Experience Administrator to join our super friendly, close-knit team. This role requires an excellent communicator and highly organised individual who is willing to go the extra mile for our customers.

We are happy to hear from candidates interested in working full time (37.5 hours per week).

Role Duties Reception Duties

• Be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
• Be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
• Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
• Conduct regular stock takes and replenish stationery, refreshments and equipment.

Office and Training Administration

• Ensure customers are provided with the relevant information and equipment throughout their time at the Academy.
• Offer administrative support to the Board of Directors when required.
• Coordinate the onboarding process for new students and plan for their arrival, including student kit, uniform and stock ordering.
• Coordinate student departure administration for Customer Experience, including but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes.
• Provide ad-hoc administrative support required by the Head of Training (HoT) where needed.

Transport Coordination

• Coordinate the transportation of students.
• Make travel arrangements for the business, including flight bookings, car hire and hotel arrangements.

Our Ideal Candidate Will Have

• Excellent IT skills with working knowledge of Microsoft applications.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook.
• A can-do attitude with the willingness to go the extra mile for our customers.

What's in it for You?

• Competitive salary of up to £27,000 per annum depending upon experience
• Annual leave entitlement of 25 days plus bank holidays
• Life assurance
• Wellbeing benefits such as access to our Individual Assistance Programme and critical illness cover
• Cycle to work scheme
• Free on-site parking

Thank you for considering joining the Leading Edge family. We hope to hear from you soon!

Job Types: Full-time, Permanent

Pay: £25,000.00 - £27,000.00 per year

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule: Monday to Friday

Ability to Commute/Relocate:Kidlington, OX5 1RA: Reliably commute or plan to relocate before starting work (preferred)

Work Authorisation:United Kingdom (required)

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