Credit Controller

Resident Finance Credit Controller

Location: Uxbridge

Salary: £30k plus discretionary bonus up to £8k per year Reports to: Sales Ledger Resident Finance Manager

Are you an experienced Credit Controller with strong reconciliation skills and a passion for delivering excellent customer service? Join our dynamic finance team and play a key role in ensuring accurate financial operations and timely collections.

About the Role

As a Resident Finance Credit Controller, you will be responsible for managing resident finance accounts, ensuring invoices are collected within agreed payment terms, and resolving complex queries. You'll produce accurate reconciliations, maintain strong relationships with customers and internal teams, and support efficient financial processes in line with company policies.

Key Responsibilities

Reconcile resident sales ledger accounts and housing associations.Collate and bank resident finance cheques; resolve unallocated cash balances promptly.Chase overdue invoices via phone and email to reduce debtor balances and days.Set up and renew standing orders; encourage BACS payments over cheques.Investigate and resolve invoice and billing queries, escalating where necessary.Produce updated analysis of overdue debt and support monthly KPI achievement.Assist with internal and external audits and ensure GDPR compliance.Build strong relationships with customers and internal stakeholders to ensure smooth operations.

What We're Looking For

Essential Skills & Experience:

Proven experience in allocations and reconciliations between bank and sales ledger.Strong understanding of ledger corrections and resolution.Intermediate Excel skills (Pivot tables, VLOOKUP, formulas, conditional formatting).Experience managing complex ledgers and producing accurate reconciliations.Excellent communication skills and ability to build strong customer relationships.

Desirable:

Credit control experience within NHS/Public sector.Minimum 5 years' experience in Credit Control/Accounts Receivable.

Personal Attributes

Aligned with our core values: Care, Honesty, Openness, Drive, Commitment.Highly organised, methodical, and adaptable to change.Able to manage deadlines and prioritise effectively in a fast-paced environment.A strong team player with a collaborative approach.

Why Join Us?You'll be part of a supportive team where your expertise makes a real impact. We offer a dynamic environment, opportunities for growth, and the chance to contribute to efficient financial operations that support our residents and partners.