Contact Centre Manager

• Work for a well established business
• Business thriving on growth

About Our Client

The employer is a reputable organisation within the leisure, travel, and tourism sector. As a small sized company, they are committed to providing high quality services and memorable experiences for their customers.

Job Description

The key responsibilities for the Contact Centre Manager Role are:

• Oversee daily operations of the contact centre to ensure smooth and efficient functioning.
• Develop and implement strategies to enhance customer service and satisfaction.
• Monitor team performance and provide regular feedback to maintain high standards.
• Train and mentor staff to ensure professional development and skill enhancement.
• Analyse key performance indicators and prepare reports for senior management.
• Manage schedules and workloads to optimise resource allocation.
• Handle escalated customer inquiries and resolve complex issues effectively.
• Collaborate with other departments to align contact centre objectives with overall business goals.

The Successful Applicant

A successful Contact Centre Manager should have:

• Proven experience in managing a contact centre, ideally within the leisure, travel, and tourism industry.
• Strong leadership and team management skills.
• Excellent communication and problem solving abilities.
• Proficiency in using contact centre software and tools.
• A customer focused mindset with a commitment to delivering high quality service.
• Ability to analyse data and make informed decisions to improve performance.

What's on Offer

• Competitive salary ranging from £40,000 to £50,000 per annum.
• Permanent position with opportunities for career growth.
• Work in a reputable organisation within the leisure, travel, and tourism industry.
• Be part of a supportive and collaborative team environment.

If you are a motivated professional eager to take on a new challenge in Lyndhurst, apply now to become a Contact Centre Manager and make a difference in the hospitality & leisure department.