Complex Repairs Officer

Complex Repairs Officer
Salary: £37,695 per annum, plus up to 5% Performance Related Pay
Contract: permanent
Location: Hale Village, London, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced customer service officer to join our Repairs team and carry out a range of duties to support an effective repairs service to all Newlon residents.

You will play a key role in ensuring effective case management and delivery of complex, high risk repairs, including damp and mould, disrepair, insurance claims and decant cases, and will act as the case manager, co-ordinating between residents, contractors, surveyors, legal teams and the service centre. You will also assist the senior repairs staff and have responsibility for overseeing work tasks within the Property Services Department, to ensure that any open jobs are completed within certain timeframes and to specified targets.

With a proven background within a customer-led environment and experience in case management within the housing sector, you will have first class communication and customer service skills and an understanding of housing repairs processes and damp and mould issues. Experience in co-ordinating multiple stakeholders and monitoring the performance of contracted suppliers is also essential, along with knowledge of Awaab's Law requirements and/or HHSRS hazards and the ability to work well under pressure.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply please visit our website via the link.

Closing date: Wednesday 12 th November 2025.
Online assessments will be held
Interviews will be held in person

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.

No agencies please.