Client Experience & Partnerships Manager

Client Experience & Partnerships Manager

Department: CLIENT ENGAGEMENT

City: London

Location: GB

INTRODUCTION JOB PURPOSE

Burberry is looking for a talented Client Experience Manager to join Client Engagement team. You will be reporting to the Director of Client Experiences and will lead global client activations that reflect Burberry's heritage and innovation. This role is key to creating luxury experiences that put the client at the heart and deliver measurable impact. Key responsibilities include driving the planning and execution of strategic initiatives and special projects that support client acquisition and retention, in close partnership with regional Client Engagement teams.

We are seeking a strategic thinker with strong analytical skills, confidence in data-driven decision-making, and a passion for elevating client engagement. Success in this role means thriving in a fast-paced, cross-functional environment and managing complex projects with precision and creativity.

RESPONSIBILITIES

• Oversee global client experience activations, ensuring flawless execution, data accuracy, and alignment with Burberry's brand standards across all regions.
• Deliver actionable insights through comprehensive reporting and post-event reviews to shape future strategies and elevate client experiences.
• Manage end-to-end delivery of signature global moments, including two annual shows and Tier 1 activations, bringing creativity and precision to every detail.
• Collaborate across markets and functions, partnering with regional teams and external agencies to deliver cohesive, high-impact experiences.
• Champion innovation, monitoring trends and competitor activity to inspire fresh concepts and enhance engagement strategies.
• Support local initiatives and pop-ups, designing client journeys and optimising data capture to maximise engagement and conversion.
• Bring to life new initiatives that drive client acquisition, from regional partnership programmes to working with external agencies.

PERSONAL PROFILE

• Proven experience in client engagement or experience management, ideally within a luxury or fashion environment.
• Strategic and creative thinker, passionate about crafting impactful experiences that build loyalty and deliver measurable results.
• Strong analytical capability, confident in using data to generate insights and guide decisions.
• Proactive and adaptable, able to drive projects independently in a fast-paced, cross-functional setting.
• Exceptional communicator and storyteller, with the ability to influence and inspire stakeholders.
• Highly organised, with excellent time management and a genuine interest in fashion and luxury consumer trends.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.