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Claims Administrator

Posted 3 days 3 hours ago by VMS Global

£23,800 - £25,000 Annual
Full Time
Suffolk, Bury St. Edmunds, United Kingdom, IP295
Job Description


Job type: Permanent, Full Time

Location: Bury St Edmunds, IP30 9QS

Hours: 08.30 - 5.00


22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.

Company Overview

VMS (Fleet Management) Ltd is part of the fast-growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.

As a result of our continued growth, we are looking for an additional team member to join our team to help us continue providing outstanding service to our customers.


  • Repair Updates: Collaborate with repair service providers, insurers, and clients to obtain and communicate regular updates on vehicle repairs. Track progress, anticipate potential delays, and provide timely updates to relevant stakeholders.
  • Authorise Costs: Evaluate and approve costs associated with accident repairs, replacement vehicles, and other accident-related expenses. Follow established guidelines, exercise cost-control measures, and maintain accurate documentation of authorised expenditures.
  • Assist with FNOL Claim Reporting: Support the team in handling First Notification of Loss (FNOL) claims. Collect and review relevant information, assist clients in completing necessary forms, and ensure timely and accurate reporting to insurers and other parties involved.
  • General Support: Provide general administrative support to the Accident Management Team, including data entry, document management, correspondence handling, and maintaining accurate records of accidents, claims, and related documentation.
  • Client Communication: Serve as a point of contact for clients regarding accident management inquiries, updates, and general support. Provide exceptional customer service by addressing their concerns, resolving issues, and keeping them informed throughout the claims process.
  • Continuous Improvement: Identify areas for process improvement and efficiency within the accident management workflow. Collaborate with the team to implement enhancements, streamline procedures, and optimize client satisfaction.
  • Third Party Capture: contacting third parties to offer repair and hire services from our own network of suppliers.

The ideal candidate should have:

  • Previous experience working in the insurance sector would be advantageous but not essential
  • Excellent written and telephone manner essential
  • Strong attention to detail
  • A good working knowledge of Microsoft Office and ability to learn in house IT Systems
  • Ability to work within a team
  • Ability to be self-motivated and responsible for the Hire Operation

If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:

  • Passport (plus Gov.UK share code confirming eligible to work in the UK if non UK passport)
  • Birth Certificate and National Insurance Number on an official document.
  • Proof of Address x 2

Due to the nature of the role, we are not accepting applicants who reside outside of the UK.

No Agencies

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