Casework Team Manager

Join Our Team as a Casework Team Manager

Hours: FTE 0.92 (34 hours per week)

Location: Farnham, Godalming, Guildford - travel to other offices may be required

Flexible working: Some remote working available depending on service needs

Reporting to: Head of Service Delivery

We're looking for a motivated Casework Team Manager to lead and manage our Casework Service.

You'll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You'll balance day to day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community.

This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward.

We're looking for someone who is:

• Skilled in managing and motivating paid staff and volunteers.
• Experienced in advice and casework delivery, ideally within the Citizens Advice framework.
• Organised, adaptable, and confident managing competing priorities.
• A great communicator who can build strong relationships with colleagues and partners.
• Proficient in digital tools and case management systems.
• Committed to safeguarding, equality, diversity, and inclusion.

Deadline for this role is 9am Monday 3rd November 2025