Care Supervisor

1. About the Company

• Walfinch is a well-respected national home care provider, delivering high-quality, bespoke care services across the UK.
• We blend the reliability and systems of a large provider with the personal touch of a local office: our carers are local, and branch Managing Directors are deeply involved in their communities.
• Our carers are extensively trained and many stay with us year after year.
• We're committed to growth: with over 30 franchised branches, we're scaling while maintaining high standards of care.
• Our values are Possibility, Progress, and Perseverancewe believe in helping people not just to survive but to thrive.
• We're proud: Walfinch won Best for Day Care Expertiseat the Home Care Awards 2024.

2. About the Role

• We are seeking an experienced and compassionate Care Supervisor to join our Oxfordshire team (covering Oxford and surrounding areas).
• You will report to the Registered Manager / Branch Manager and will supervise a team of care professionals.
• Success in this role means ensuring safe, high-quality, person-centred care, strong team morale, compliance with care plans, and consistent improvement in service standards.
• This role is central to our branch: you will support carers, work directly with clients, and ensure Walfinch's mission of enhancing independence and "more get up and go" is delivered in the community.

3. Key Duties

As a Care Supervisor, your responsibilities will include:

Supervision & Mentorship

• Conduct regular one-to-one supervisions, appraisals, and support visits with care staff.
• Mentor and coach staff, supporting their professional development, skills, and confidence.

Care Planning & Quality Assurance

• Review, update, and audit care plans to ensure they reflect clients' needs and are correctly implemented.
• Perform risk assessments, infection control, safeguarding, and ensure compliance with company policy.
• Monitor and audit care notes / eMARs for medication compliance.

Client Relationship Management

• Build and maintain positive relationships with clients, families, and external professionals.
• Attend client visits when required to introduce carers, assess needs, and review care delivery.

Team & Operations Management

• Support in recruitment, induction, and training of new care staff.
• Support rota planning, ensuring coverage, and contribute to on-call rota where necessary.
• Escalate and handle complaints or safeguarding concerns appropriately.

4. Skills & Experience

To succeed in this role, you will ideally have:

Qualifications:

• NVQ / QCF Level 3 in Health & Social Care or equivalent.
• Experience: At least 1-2 years' experience in a domiciliary or home care role, with previous supervisory or senior responsibility.
• Experience managing medication administration, care documentation, and auditing (e.g. using MAR / eMAR).

Skills:

• Strong communication, leadership, and mentoring abilities.
• Excellent organisational skills and the ability to prioritise.
• Good digital literacy; comfortable using care planning systems, electronic care records, and office software.
• Driving licence and access to a vehicle for local visits across Oxfordshire.

5. Culture

At Walfinch, we pride ourselves on:

• A supportive and inclusive environment: our carers and staff are treated like part of a family.
• A values-driven ethos: our core values of possibility, progress, and perseverance guide how we support both clients and employees.
• Work/life balance: we recognise the demands of care work and strive to provide structure, flexibility, and well-being support for our teams.
• Career development: we emphasize progression - many of our senior managers began as care workers.
• A commitment to continuous improvement: awarded for our excellence, we use feedback and training to raise the bar in everything we do.

6. Benefits

• When you join Walfinch as a Care Supervisor in our Oxfordshire branch, you can expect:
• Competitive salary
• Learning & development: ongoing training, specialist care training (e.g. dementia, complex care)
• Career progression: potential to move into higher management or franchise opportunities.
• Pension scheme
• Supportive branch culture, with national-level infrastructure and local autonomy
• Access to mental well-being support / resources
• Recognition and reward - we celebrate achievement and care excellence

Salary / Benefits:£26 - 28k