Buckingham/Winslow Library Resources Officer

Buckingham/Winslow Library Resources Officer

Location: Buckinghamshire

Salary: £26,994 - £28,253 per annum based on full-time hours (salary will be pro rata for part-time hours)

Hours: 17.25 hours per week

About us

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.

You'll be experienced in working as part of a team, proactive with your workload and able to support colleagues in the absence of the Area Supervisor.

If you're brilliant at helping customers with enquiries, skilled at promoting and facilitating access to digital services, enthusiastic about developing the library as a community hub and passionate about supporting and delivering community events, then we want to hear from you.

You should also have experience in supervising and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

About the role

This is a customer facing role that requires you to be present at a specific site location each day. You'll work in a team with shared goals and ambitions, focusing on customer service and building partnerships with local organisations and community groups. We're always exploring ways to enhance our offer and looking for someone who can share ideas, highlight creative solutions and has a keen interest in delivering the key priorities for the library service.

This role involves working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations. Buckingham Library and Winslow Community Library will be the two main locations, with additional travel to libraries across Buckinghamshire.

Part time, 17.25 hours a week. Working pattern:

• Mondays - X
• Tuesdays 1 - 5pm
• Thursdays 1 - 5pm
• Fridays 10 - 2pm
• Alternate Saturdays 10 - 1pm (one week on, one week off)
• Sundays - X

As part of this role, you will:

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, e.g. by signposting to council services at the library's Council Access Point role.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Work with service colleagues to maintain a diary of planned activities and partner events, developing the library as a community hub, particularly around cultural participation and health and wellbeing.
• Be proactive in marketing and monitoring the use of Library Flex, including training customers in the use of the technology and delivering site specific induction sessions.
• Support delivery of the library service, resolve complex customer enquiries, maintain stock and supervise a group of volunteers including trustees and friends groups.

About you

You are passionate about libraries, transforming the lives of children, young people and families, and promoting community wellbeing by combating loneliness and social exclusion.

You have experience working as part of a team, are proactive with your workload and can support colleagues in the absence of the Area Supervisor.

You excel at helping customers with enquiries, promoting and facilitating access to digital services, and are enthusiastic about developing the library as a community hub. You have experience supervising staff or volunteers to deliver professional and knowledgeable customer service to residents and visitors.

Other information

Proposed interview date: Wednesday 25 th February

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

We reserve the right to close the vacancy once we have received sufficient applications, so please submit your application as early as possible.

Our values and culture

We have a set of values that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council you can expect:

• A fair and inclusive culture
• The chance to really make a difference to those around you
• Health and well being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• A unified voice through our Employee Representative Group
• Ongoing support and opportunities to develop and progress your career
• Opportunities to take part in fun activities such as fundraising and social events

About the Business Unit

Our Communities directorate works across the county to deliver key customer facing services that residents, businesses and visitors rely on every day.

Services include:

• Collecting and disposing of waste and recycling
• Maintaining roads, rights of way and parking
• Ensuring delivery of school transport and supporting sustainable travel
• Managing Country Parks
• Leisure facilities, museums, theatres and libraries, and developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, promoting our rich and vibrant culture and environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us continue to make Buckinghamshire a great place to live, work and visit.

We recognise and reward you

Hard work and success deserve recognition. We pride ourselves on the benefits we offer our people, encouraging a good work life balance and promoting flexible and agile working arrangements. We provide discounts on cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme, and access to additional perks such as membership to Costco, discounted gym memberships, travel discounts with Arriva, and more.