AV Support Engineer - Systems Integrator

Are you looking for an exciting new opportunity?

Join an industry-leading and agile systems integrator dedicated to delivering integrated technology solutions to a global marketplace and driving digital transformation for organisations of all sizes. Since their establishment in 2007, the company has remained committed to excellence whether through the delivery of projects, the development of its people, or the pursuit of a greener future. This dedication is reflected in its globally recognised accreditations, including ISO 45001, 9001, 14001, 27001, and Investors in People.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Reactive and proactive maintenance of AV and video conferencing systems
• Break-fix and fault-finding across complex control room environments
• Working to SLAs to deliver a first-class customer experience
• Assisting with installation and commissioning activities between support calls
• Building close relationships with clients and ensuring smooth communication with internal teams
• Completing accurate service reports and documentation
• Occasionally handling remote diagnostics or system checks

Required Skills

• At least 4 years' AV experience
• Strong troubleshooting skills across AV and VC technologies (Crestron, QSC, Poly, Cisco, AMX etc.)
• Confident reading and working from schematics and wiring diagrams
• Full clean UK driving licence - this is a roaming field role
• Eligible for SC / NPPV Security Clearance (UK National, 5+ years' residency)
• Comfortable working under pressure in secure, high-profile environments
• A process-driven mindset as this company operates to ISO standards and expects the same precision from their engineers

Benefits

• Optional 1-in-5 on-call rota (£2,000 allowance)
• Training and progression routes into commissioning or installation engineering
• Supportive North/South team structure with 25 engineers across the UK

Salary

• £35,000 - £40,000 depending on experience