Application & Retention Manager

Overview

We are seeking a highly organized and detail-oriented Application Manager to support the enrollment cycle for the global Masters team. This role ensures a seamless early-action experience for students - from application to admission and retention - while providing critical administrative and conversion support to the Enrollment Advisors and Product Head. The ideal candidate is process-driven, sales-savvy, and thrives in a fast-paced, international environment. You will play a central role in converting applications, maintaining accurate candidate and university records, and ensuring applicants are well-supported throughout their admissions journey.

Application & Admissions Management

• Serve as the first point of contact for candidates during the application process, providing guidance on requirements, deadlines, and documentation.
• Ensure all candidate information is accurate and up to date in Salesforce, including university name.
• Coordinate with Enrollment Advisors to ensure smooth handoffs and timely follow-ups.
• Monitor candidate progress through each stage of the application funnel and proactively flag any bottlenecks.

Administrative & Operational Support

• Provide logistical and scheduling support for candidate interviews, events, and admissions-related meetings.
• Assist with preparing reports, presentations, and data insights on application trends per region.
• Maintain organized Salesforce records, contracts, and candidate communications in line with university initiatives.
• Support enrollment outreach campaigns, where needed, and ensure communications are consistent, timely, and personalized.

Collaboration & Continuous Improvement

• Work closely with Enrollment Advisors to align on outreach, engagement and retention strategies for Master's candidates.
• Suggest improvements to workflows, tools, and processes to enhance the candidate experience and conversion efficiency.
• Contribute to delivering an exceptional candidate journey, ensuring professionalism and responsiveness at every touchpoint.

Key Performance Indicators

• High accuracy and completeness rate for processed applications.
• Timely response to candidate queries and application-related tasks.
• Smooth coordination of admissions events and interviews.
• Strong internal stakeholder feedback on efficiency and reliability.
• Contribution to achieving or exceeding enrollment targets for Master's programs.

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