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Posted 11 days 10 hours ago by Surrey County Council

£26,777 Annual
Not Specified
Surrey, Reigate, United Kingdom, RH2 0
Job Description

This role has a starting salary of £26,777 per annum based on a 36 hour working week.

As a team we operate a hybrid work style with a requirement to work in the office on a rota basis for a minimum of two days a week, subject to the requirements of the service that is being supported.

If you have a passion for delivering excellent customer service, actively seeking to support change and you thrive working in a fast paced environment - we want to hear from you!

We are excited to be hiring two full-time Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team located at our Woodhatch Place office in Reigate, providing support to front line Social Workers based in the South East of Surrey.

Rewards and benefits

  • 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
  • Option to buy up to 5 days of additional annual leave
  • An extensive Employee Assistance Programme (EAP) to support health and wellbeing
  • Up to 5 days of carer's leave per year
  • Paternity, adoption and dependants leave
  • A generous local government salary related pension
  • Lifestyle discounts including gym, travel, shopping and many more
  • 2 paid volunteering days plus 1 team volunteering day per year
  • Learning and development hub where you can access a wealth of resources
  • A workplace designed with wellbeing in mind with agile spaces and expansive grounds

About the team

Children, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks and the Social Care teams working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups.

About the role

As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency; being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.

As a motivated, enthusiastic and ambitious individual, with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.

Key tasks that you will complete within this role will include:

  • Arranging, attending and minuting multi agency meetings with professionals and families
  • Producing high quality minutes to an agreed standard, delivered to statutory deadlines
  • Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams
  • Accurately recording and uploading information received onto a central database
  • Updating and maintain databases and spreadsheets with performance and task data
  • Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines
  • Managing email duty boxes, prioritising urgent alerts and requests
  • Administrative tasks

Shortlisting criteria

To be considered for shortlisting your CV and answers to the questions below will clearly evidence:

  • Comprehensive minute taking with laptop experience, including ability to note take extensive multi agency meetings
  • Exceptional organisation and prioritisation skills
  • Outstanding customer service and communication skills both verbal and written
  • Proactiveness and adaptability
  • Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint

As part of your application you will be asked to submit a CV and answer the following questions:

  • Please list the specific skills and qualifications you have that are relevant to this job
  • Please outline your previous administration experience
  • Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop note taking experience (ideally within meeting settings)
  • Please describe, and give examples, of how you deliver excellent customer service

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 30/06/2024. Please note that applications will be shortlisted and interviewed on an ongoing basis and therefore we encourage an early application.

We look forward to receiving your application, please click on the apply online button below to submit.

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

  • The candidate has evidenced the minimum criteria for the role through their application
  • The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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