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Administration Officer

Posted 12 days 22 hours ago by Talent Sphere Ltd

£20,000 - £22,000 Annual
Not Specified
Lancashire, Leyland, United Kingdom, PR251
Job Description

Do you want to be part of an organisation who values what you do and recognises your achievements? We are always looking for people who are passionate, committed and driven to succeed. You are a person and not just a number in our business. Everything you do has a real impact and we recognise you as an individual.

Do you have the following qualities?

An excellent administrator, with great attention to detail

Naturally a helpful person

Confident dealing with complex enquiries

Able to quickly strike a rapport with another person

Excellent written and verbal communication skills

Dependable with a strong work ethic, able to work in a fast-paced environment

Due to business growth we are recruiting for an Administration Officer.

As an Administration Officer, you will play an integral part in our business success supporting consumers and our members. This role is about providing a high level of customer service and administrative support to both internal and external stakeholders through your excellent administration skills.

In this role, you be responsible for administration tasks within the Customer Service department including responding to emails within SLA and checking registrations.

We offer additional benefits:

  • 33 days leave plus a day off on your birthday
  • Company pension
  • Death in Service insurance
  • Income protection
  • Hybrid working (to be discussed after probation)
  • Medicash plan
  • Free on-site secure parking
  • Free tea/coffee

Who We Are:

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes' ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

  • DGCOS Ombudsman Scheme operates in the double-glazing sector.
  • HIES Consumer Code operates in the renewable sector.
  • HICS Consumer Protection operates in the home improvement sector.

The schemes' vision is to transform consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.

Main qualities of the ideal candidate

  • Excellent communication skills (both written and verbal)
  • Good Excel skills to manipulate data including pivot tables and basic formulas
  • Good working knowledge of Microsoft Word and Outlook
  • The ability to juggle multiple tasks and priorities
  • Be able to manage own time effectively
  • Must have a 'can do' attitude
  • Be honest, loyal, committed, hardworking and have a positive attitude towards work
  • Previous experience of working in a Customer Service role would be beneficial
  • Be prepared to support on the telephone during periods of sickness or annual leave within the team
  • Have GCSEs in English and Maths to grade C, or equivalent, or above.
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