Accoun Manager

Job Title: Account Manager - Peoplebank (Remote, UK)

Location: Remote (UK-based)
Reports to: Head of Client Services & Company Director
Employment Type: Full-Time, Permanent

Salary & Package : Competitive Salary with great OTE. Depending on Experience.

Peoplebank

We are looking for an Account manager to Join an experienced and thriving team.

Peoplebank is a leading provider of Applicant Tracking System (ATS) solutions, empowering businesses to attract, engage, and hire top talent with efficiency and confidence. Our platform is trusted by some of the UK's most recognisable brands and continues to evolve through client-led innovation and agile development.

We're looking for a proactive and client-focused Account Manager to join our growing team. This is a remote role for someone who thrives in a fast-paced environment, enjoys building strong client relationships, and has a passion for technology and recruitment software.

The Role

As an Account Manager, you will act as the primary point of contact for a portfolio of Peoplebank clients. You'll be responsible for ensuring the successful on-boarding, implementation, and ongoing satisfaction of clients using our ATS. You'll coordinate client requests, manage sprint meetings, oversee testing, identify up-sell opportunities, and lead contract renewals - all while maintaining a high level of client engagement and service excellence.

As well as bringing a real sense of business acumen and awareness of the B2B market, we are also looking for someone with a personality, with passion & the ability to fit into a very close & hard working team with ease

Key Responsibilities

• Serve as the main liaison between Peoplebank and assigned clients, ensuring a strong partnership and deep understanding of their business and recruitment needs.
• Manage client on-boarding and ATS implementations, including requirement gathering, configuration, testing, and go-live coordination.
• Provide dedicated client support, responding to technical or functional queries, and coordinating with internal teams to ensure timely resolution.
• Lead regular sprint meetings with clients and the development team to prioritise requests, track progress, and manage release expectations.
• Oversee client acceptance testing (UAT), ensuring changes and enhancements meet agreed requirements before release.
• Identify opportunities for up-selling and product enhancements, promoting additional modules or features to drive client value and retention.
• Manage contract renewals and client engagement to ensure continued satisfaction and long-term partnership.
• Maintain accurate client documentation, meeting notes, and CRM records.
• Collaborate closely with cross-functional teams including Product, Development, and Support to deliver a seamless client experience.
• Dealing with 3rd party providers. Such as - job-boards, design agencies and HRIS.

Skills & Experience Essential:

• Proven experience as an Account Manager, Client Success Manager, or Implementation Specialist, ideally within SaaS or ATS environments.
• Strong understanding of Applicant Tracking Systems or HR/recruitment technology.
• Experience managing client projects end-to-end, including implementation and testing phases.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
• Strong organisational and prioritisation abilities, comfortable managing multiple clients and projects simultaneously.
• Familiarity with agile/sprint methodologies.
• Proficient with CRM tools and project management software (e.g. Jira, Salesforce, Churn Zero and Slack ).

Desirable:

• Experience in up-selling and contract renewals.
• Understanding of recruitment workflows, HR processes, or talent acquisition.
• Previous experience working in a remote or distributed team environment.

What's in it for you?

• Fully remote working within the UK
• Competitive salary, great commission plan with attractive OTE and annual bonus potential
• Unlimited PTO
• Company pension scheme
• Ongoing professional development and training
• A collaborative and supportive team culture
• Opportunities to grow within a leading HR technology company

Ready to Join Our Team?

If you're passionate about Account management, excited about AI technology, and ready to make a significant impact in a remote-first environment, we want to hear from you. Join Peoplebank and help drive the future of recruitment technology while enjoying the flexibility and growth opportunities.

Peoplebank is an equal opportunity employer committed to diversity and inclusion in our workforce.