6 x Network Support Engineers (London) - Systems Integrator

Are you looking for an exciting new opportunity? Join a pioneering organisation that's redefining the future of enterprise networking. This organisation designs and builds its own hardware, software, and operational platforms to deliver high-performance, intelligent networks for some of the world's leading enterprises. Their customers include some of the most recognisable names in tech and finance - and they're only just getting started.

This is not a standard support role, it's an opportunity to work at the forefront of next generation network infrastructure, tackling some of the most complex and unique network challenges in the industry.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results.
• Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology.
• Troubleshoot and resolve complex issues across routing, switching, security, and wireless networks.
• Manage and support large-scale enterprise customer environments, primarily remotely.
• Identify, document, and elevate product bugs with precise reproduction steps.
• Produce and maintain clear documentation, knowledge base content, and feature requests.
• Mentor peers, improve internal processes, and contribute to technical excellence across the organisation.

Skills / Must Have

• Strong all round networking expertise (Routing, Switching, Security, and Wireless).
• Fluent across WAN/LAN, DNS, and network performance fundamentals.
• Hands on experience troubleshooting and supporting complex enterprise environments.
• Confident communicator with excellent problem solving and analytical skills.
• Calm under pressure, thrives in fast paced, evolving environments.
• Strong documentation, collaboration, and process improvement mindset.

Benefits

• Work with cutting edge, proprietary network hardware and software developed in house.
• Be part of a culture that values deep technical skill, autonomy, and impact.
• Collaborate with some of the brightest minds in modern networking and cloud infrastructure.
• Competitive compensation, benefits, and long term career growth.

Location

• Hybrid - Office based Tuesday, Wednesday, and Thursday

Salary

• £132,000 per annum