Welfare and Student Support Officer
Posted 2 hours 43 minutes ago by Results Co
Permanent
Full Time
Academic Jobs
Northamptonshire, Northampton, United Kingdom, NN1
Job Description
Welfare and Student Support Officer
Role Summary
This is the first point of contact for all students studying at Results Consortium. The role holder will work collaboratively with other students and academic support services as a team to provide basic advice and referral to students.
This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiries handling for the relevant courses, offering advice and support. The student and academic support officer ultimately act as a referral point to provide students with support, guidance, information and impartial, confidential advice.
Role, Responsibilities and Student Support
To act as the first point of contact for all students, answering phone calls/ emails.
To conduct one-to-one support sessions with the students.
To offer one-to-one or small group support for assignment submission and resubmission where required.
To offer a flexible approach when supporting the students, which includes evening, weekend and odd-hours support sessions.
To deliver individual and group assignment tutorial sessions.
To monitor students' attendance and take appropriate action where learners are demonstrating low attendance rates.
To deal with risky students failing to submit their assignments accordingly.
To deal with risky students failing to attend their learning sessions.
To monitor risky students and regularly report on their progression and improvement.
To ensure students submit the assignments on time and meet the assignment assessment requirements.
To work with the academic teams to understand the assignment assessment requirements.
To work with the internal verification team to understand assignment resubmission requirements.
To offer support and teaching sessions for students who may have missed teaching and learning session, encourage them to watch recorded sessions.
To understand and assist in devising and improving the welfare and student support framework.
Devising and delivering employability and extracurricular activities where required.
To support the academic team, printing materials as requested, producing documents, transcripts, etc., and proactively ensuring a smooth flow of information between the academic team, students and other stakeholders.
Communicating all assessment dates to students and working closely with the academic teams on the quality cycle of each awarding body, and ensuring feedback and grades are issued as per the academic calendar.
Monitoring student progression and retention, ensuring tracking sheets of student results are up-to-date, accurately recording student performance information, and updating the student database accordingly.
Ensuring the Virtual Learning Environment is up to date, that students are registered on the system, that all course content is current, and that students have access to relevant information (i.e., Student Handbook, Programme Information, Policies etc.).
Offer advice and guidance to students in relation to academic, attendance, welfare and personal matters in the absence or support of relevant staff members.
Where requests for reasonable adjustments or welfare requirements are made, ensure students are directed to the relevant internal departments or staff.
To provide students and academic staff with operational information when required and ensure they are up to date with any internal changes, such as class or campus locations, documents they must complete, and obtaining ID cards.
To participate in students' induction as and when required.
Offer exceptional support and service to all students and academic staff at all times.
Monitor the types of student queries received and provide reports to relevant Managers.
To create frequently asked questions and answers to address common queries.
To offer ad hoc support to lecturers, unit leaders or other staff as required.
Other Responsibilities:
Event planning and support; support for the College and Line Manager as and when required.
Minute taking, reporting and completion of requested reports.
Any other activities and tasks deemed necessary for the organisation.
PERFORMANCE MEASURES
Students' successful outcomes according to established parameters.
Students' positive experiences according to established attributes.
The accuracy of information and guidance offered to students about courses, welfare and academic matters.
The attendance rate of employability sessions and the experience gained by the students.
The risky student progression reports.
The successful conversion of risky students into non-risky based on assignment submission or attendance rate
All student queries are responded to in a 72-hour time frame (working days).
Students fully understand what they can expect from the College support staff.
The accuracy of students' reports.
Others as established.
KNOWLEDGE, SKILLS AND EXPERIENCE (Job-specific)
Qualifications & Education
Essential
Minimum to be educated at a degree level.
Knowledge, Skills & Training
Essential
Being extremely flexible and able to work over weekends and evenings as required.
Excellent communication and interpersonal skills.
Ability to self-manage working times and prioritise tasks and activities independently.
Ability to work collaboratively in a team under pressure and tight deadlines.
Ability to follow instructions, gain basic knowledge about routines and apply this correctly.
Good business awareness and ability to communicate with a variety of people across different functions.
Excellent planning, organising and time management skills
Exhibit professional standards of behaviour at all times.
Good Proficiency in Outlook, Word, Excel and PowerPoint.
Good proficiency in MS Team and SharePoint.
Attention to detail and accuracy.
Ability to resolve student queries confidently and efficiently.
Always striving to improve performance, meet goals and produce results.
Understanding students' needs and responding promptly and appropriately.
Desirable
Teaching and Learning Background
Professional training in MS Office Suite.
Understanding quality assurance regulations in the Education sector.
Job Type: Full-time
Pay: £24,000.00-£25,000.00 per year
Benefits:
Company pension
Flexitime
Ability to commute/relocate:
Northampton NN1: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/11/2025
Role Summary
This is the first point of contact for all students studying at Results Consortium. The role holder will work collaboratively with other students and academic support services as a team to provide basic advice and referral to students.
This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiries handling for the relevant courses, offering advice and support. The student and academic support officer ultimately act as a referral point to provide students with support, guidance, information and impartial, confidential advice.
Role, Responsibilities and Student Support
To act as the first point of contact for all students, answering phone calls/ emails.
To conduct one-to-one support sessions with the students.
To offer one-to-one or small group support for assignment submission and resubmission where required.
To offer a flexible approach when supporting the students, which includes evening, weekend and odd-hours support sessions.
To deliver individual and group assignment tutorial sessions.
To monitor students' attendance and take appropriate action where learners are demonstrating low attendance rates.
To deal with risky students failing to submit their assignments accordingly.
To deal with risky students failing to attend their learning sessions.
To monitor risky students and regularly report on their progression and improvement.
To ensure students submit the assignments on time and meet the assignment assessment requirements.
To work with the academic teams to understand the assignment assessment requirements.
To work with the internal verification team to understand assignment resubmission requirements.
To offer support and teaching sessions for students who may have missed teaching and learning session, encourage them to watch recorded sessions.
To understand and assist in devising and improving the welfare and student support framework.
Devising and delivering employability and extracurricular activities where required.
To support the academic team, printing materials as requested, producing documents, transcripts, etc., and proactively ensuring a smooth flow of information between the academic team, students and other stakeholders.
Communicating all assessment dates to students and working closely with the academic teams on the quality cycle of each awarding body, and ensuring feedback and grades are issued as per the academic calendar.
Monitoring student progression and retention, ensuring tracking sheets of student results are up-to-date, accurately recording student performance information, and updating the student database accordingly.
Ensuring the Virtual Learning Environment is up to date, that students are registered on the system, that all course content is current, and that students have access to relevant information (i.e., Student Handbook, Programme Information, Policies etc.).
Offer advice and guidance to students in relation to academic, attendance, welfare and personal matters in the absence or support of relevant staff members.
Where requests for reasonable adjustments or welfare requirements are made, ensure students are directed to the relevant internal departments or staff.
To provide students and academic staff with operational information when required and ensure they are up to date with any internal changes, such as class or campus locations, documents they must complete, and obtaining ID cards.
To participate in students' induction as and when required.
Offer exceptional support and service to all students and academic staff at all times.
Monitor the types of student queries received and provide reports to relevant Managers.
To create frequently asked questions and answers to address common queries.
To offer ad hoc support to lecturers, unit leaders or other staff as required.
Other Responsibilities:
Event planning and support; support for the College and Line Manager as and when required.
Minute taking, reporting and completion of requested reports.
Any other activities and tasks deemed necessary for the organisation.
PERFORMANCE MEASURES
Students' successful outcomes according to established parameters.
Students' positive experiences according to established attributes.
The accuracy of information and guidance offered to students about courses, welfare and academic matters.
The attendance rate of employability sessions and the experience gained by the students.
The risky student progression reports.
The successful conversion of risky students into non-risky based on assignment submission or attendance rate
All student queries are responded to in a 72-hour time frame (working days).
Students fully understand what they can expect from the College support staff.
The accuracy of students' reports.
Others as established.
KNOWLEDGE, SKILLS AND EXPERIENCE (Job-specific)
Qualifications & Education
Essential
Minimum to be educated at a degree level.
Knowledge, Skills & Training
Essential
Being extremely flexible and able to work over weekends and evenings as required.
Excellent communication and interpersonal skills.
Ability to self-manage working times and prioritise tasks and activities independently.
Ability to work collaboratively in a team under pressure and tight deadlines.
Ability to follow instructions, gain basic knowledge about routines and apply this correctly.
Good business awareness and ability to communicate with a variety of people across different functions.
Excellent planning, organising and time management skills
Exhibit professional standards of behaviour at all times.
Good Proficiency in Outlook, Word, Excel and PowerPoint.
Good proficiency in MS Team and SharePoint.
Attention to detail and accuracy.
Ability to resolve student queries confidently and efficiently.
Always striving to improve performance, meet goals and produce results.
Understanding students' needs and responding promptly and appropriately.
Desirable
Teaching and Learning Background
Professional training in MS Office Suite.
Understanding quality assurance regulations in the Education sector.
Job Type: Full-time
Pay: £24,000.00-£25,000.00 per year
Benefits:
Company pension
Flexitime
Ability to commute/relocate:
Northampton NN1: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/11/2025