Warehouse Manager

Empathy "We have each other's backs. No role divides when help is needed"

Passion & Drive "We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver"

Integrity "We talk to and treat others how we would expect to be treated, no matter the position within the company"

Customer Focussed "We create real value for our clients. Delighting and exceeding customer expectations"

Team "One Team, one goal"

Job Summary

This role is responsible for the day to day operations of warehouse and administrative operations at Unit 8A, Basildon, including 3PL services and team management.

In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What's more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.

Key Duties and Responsibilities:

• Management of all warehouse administrative duties and day to day operations in full compliance with Security, Dangerous Goods, AEO and all H&S / Legal requirements with a safety first culture.
• Ensure employees are trained, coached, measured, and managed in the execution of company operational processes and standards.
• Negotiate and monitor supplier contracts as necessary.
• Prepare timely, accurate information and reporting as specified and requested by the company policies.
• Continually identify, develop, train, mentor or recruit talent whilst creating a more flexible workforce through the use of rotas, part-timers and agency to support the core team.
• Administer performance reviews.
• Ensure a clean, properly organized, safe, healthy and professional business facility and environment for all personnel.
• Ensure that any damages or losses are fully investigated.
• Ensure that overtime and overheads are strictly controlled and not exceeded, subject to mitigating circumstances.
• Managing the work flow in the Warehouse and communicating to the Branch Manager/Team.
• Take the lead in implementation and continuous improvement / Six Sigma / 5S, being a champion on site.
• Have a forward-thinking mindset, taking ownership and responsibility to identify, agree and execute improvements throughout the warehouse.
• Maintain and develop relationships with XPand customer base, providing support and a high level of service for all Basildon warehouse clients in conjunction with the BM.
• Ensuring space and inventory location efficiency.
• Managing stock accuracy via Warehouse Management Systems and continuous audits.
• Warehouse KPI Monitoring.

Person Specification:

• Listens to others, seeks to understand different perspectives and shows respect for views different from their own.
• Clear communications skills, with the ability to influence others.
• Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.
• Able to present arguments in a grammatically correct, structured and easily understood way.
• Is personally committed to and actively works to continuously improve themselves.
• Understands that different situations and levels may call for different skills and approaches; can work to deploy strengths; and can work on compensating for weaknesses and limits.
• Able to build relationships with team members, along with celebrating and rewarding success.
• Confidence to make innovative changes to achieve business success.
• Experience in warehousing best practice methods and planning.
• Knowledge & experience of Ocean, Road and 3PL activities
• Knowledge and experience of AEO

Key Performance Indicators:

• Regular check ins and appraisals.
• Feedback from Management and Peers.
• Minimal escalations from clients and colleagues.
• Accuracy of inventory via WMA.
• Revenue and cost control.

This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.

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Head Office

XPand Logistics Head Office
Unit 2, Essence House
Crabtree Road
Thorpe Industrial Park
Egham
Surrey TW20 8RN