Technical Operations Manager (Central)

Overview

Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future with a diverse workforce and a culture that values openness, transparency and individual achievement. We are focused on environment and carbon neutrality, circular economy, sustainable building materials, and digitalisation.

Role Summary

Technical Operations Manager - Central. Package: Competitive salary, company car, and benefits.

Role Overview

The Technical Operations Manager (TOM) is responsible for developing, documenting, and maintaining a comprehensive Quality Management Programme across Heidelberg Materials UK's concrete, aggregate, and asphalt supply network. The role leads and manages a team of field- and laboratory-based technicians, ensuring quality assurance testing is delivered efficiently, safely, and in line with company standards, customer expectations, and commercial opportunities. The TOM plays a key role in maintaining sample frequency targets, identifying value-add technical services, and strengthening relationships with internal stakeholders and external customers.

Key Responsibilities

• Quality & Technical: Lead continuous assurance and improvement of concrete, aggregate, and asphalt product portfolios. Ensure QA testing is completed in line with standards, specifications, and regulatory requirements.
• Maintain and optimise field sample frequency rates across the supply network.
• Identify and support opportunities for commercial and "value-add" technical testing services.
• Maintain robust documentation and compliance within the Quality Management Programme.
• Stakeholder & Customer: Engage effectively with internal stakeholders and external customers; act as a technical ambassador; support resolution of technical queries and quality-related issues.
• Health, Safety & Environment: Ensure high standards of health and safety, promote safety culture, ensure compliance with policies and legal obligations.
• People Management & Leadership: Provide strong, visible leadership; manage Senior Technicians, Laboratory Technicians, Technical Allocator, Quality Control Technicians; develop training and succession; communicate across the organisation.

What We're Looking For

• Proven experience in technical operations, quality management, or a similar leadership role within concrete, aggregates, asphalt, or construction materials.
• Strong people leadership and team development capability.
• Excellent communication and stakeholder engagement skills.
• A proactive, commercially aware approach to technical services.
• A strong commitment to Health & Safety and continuous improvement.

Why join us

We offer a competitive salary, benefits, and a commitment to innovation, sustainability, and people. We are recognised as an Employer of Choice with various accreditations and a focus on work-life balance and career development.