Sr. Manager, Ecosystems Governance

Job Overview

DePuySynthes is recruiting for a Sr. Manager, Process and Ecosystem Governance. The role is available across multiple countries: Raynham,MA (USA); Loughbeg,Ringaskiddy,Cork,Ireland; and Zuchwil,Switzerland. When applying, focus on the country that aligns with your preferred location.

Key Responsibilities

• Own and steward the end-to-end Order to Cash (OtC) process design, governance, and performance framework across global and regional business operations.
• Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.
• Partner with Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.
• Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
• Identify process inefficiencies, control gaps, and sources of revenue leakage; lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.
• Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
• Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
• Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.
• Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
• Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
• Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.
• Ensure adherence to DePuySynthes values, internal controls, and applicable global regulations impacting supply chain systems.

Qualifications

• Education: Bachelor's degree in Supply Chain, Information Systems, Engineering, Business, or a related field; Master's degree (MBA, MS, or equivalent) preferred.
• Experience: 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility.
• Functional expertise in OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.
• Proven success leading process transformation, governance, or continuous improvement in complex global environments.
• Strong analytical and problem-solving skills with the ability to translate process issues into practical solutions.
• Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
• Strong communication and executive presence, with the ability to connect operational detail to business impact.
• Experience partnering with external technology vendors and service providers; familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.
• Agile or PMP/PPMC certifications preferred.
• Language: English (additional languages a plus).
• Travel: Up to 10-20%, domestic and international.

Benefits

In addition to base pay, we offer an annual bonus with a set target percent of pay (based on company and individual performance), vacation days, parental leave (minimum of 12 weeks), bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, and programs for financial, physical and mental health. We also provide service anniversary and recognition awards, as well as various insurance plans for employees and eligible dependents.

EEO Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an inclusive interview process for applicants with disabilities. For accommodation requests, external applicants can contact us at and internal employees can contact AskGS.