Splunk ITSI Expert

Job Title: Splunk ITSI Expert
Location: Birmingham or Sheffield (3 days per week)
Salary/Rate:£550/Day Inside IR35
Start Date:01/09/2025
Job Type: Contract

Introduction:

An exciting opportunity is available for experienced Splunk ITSI Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments.

Job Responsibilities/Objectives:

• As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities to improve operational efficiency and service reliability.
• Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration.
• Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks.
• Conducting business impact analysis and delivering predictive and preventative insights for IT services.
• Integrating observability tools and data with ITSM processes such as ITIL and ServiceNow.
• Ensuring solutions are scalable, resilient, and provide accurate performance insights.
• Acting as a subject matter expert on Splunk platform best practices and optimisation.

Required Skills/Experience:

• Proven experience in delivering Observability Level 4 solutions.
• Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI.
• Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes.
• Solid knowledge of network, server, and application infrastructure.
• Excellent analytical and problem-solving abilities.
• Strong communication skills with the ability to translate technical details into business language.

Desirable Skills/Experience:

• Proficiency in Python, Shell Scripting, or Perl.
• Experience applying AI/ML models to observability and operational data.
• Background in predictive analytics and preventative IT operations.
• Experience working in complex enterprise environments.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer:
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.