Service Supervisor

Service Supervisor

Hull (HU13 0AB)

£36,000 Basic £46,000 OTE

Monday to Friday 8:00am - 5:30pm (1-hour lunch)

Drive Motor Retail is a fast-growing automotive group operating dealerships across England. We pride ourselves on strong operational standards, customer retention, and developing our people, creating clear pathways for progression across the business.

Our Hull site is currently undergoing significant investment and development, with new management introduced alongside an already established and experienced service team. This is an exciting opportunity to join a site focused on growth, structure, and long-term success.

The Opportunity

We are looking to appoint a Service Supervisor to support the Service Manager in leading the aftersales function.

This role is ideal for an experienced Senior Service Advisor /Workshop Controller looking to take their first step onto the management ladder.

You will act as the key link between front-of-house and the workshop, ensuring smooth daily operations, strong communication, and consistent performance across the department.

Key Responsibilities

• Maintain a high level of customer service
• Support the Service Manager in the day-to-day running of the aftersales department
• Assist both front-of-house and workshop teams (Technicians) to ensure seamless operations
• Monitor and drive performance across both front and back of house
• Oversee workshop loading, productivity, and efficiency
• Step in and cover for the Service Manager when required
• Support and guide Service Advisors and workshop teams
• Handle escalated customer queries and complaints professionally
• Monitor and drive key KPIs including labour sales, efficiency, recovery rates, and CSI
• Ensure compliance with manufacturer standards across multiple franchises
• Support training, coaching, and performance management of the team
• Maintain high levels of customer communication and retention
• Contribute to departmental profitability and cost control

What We Are Looking For

• Previous experience within an automotive aftersales environment
• Either a current Senior Service Advisor / Workshop Controller ready to progress
• Strong leadership, organisation, and communication skills
• Good commercial awareness and understanding of workshop KPIs
• Ability to influence and drive performance across teams
• Experience within a franchised dealership environment (preferred)
• Ability to work in a fast-paced, multi-brand environment
• Professional, structured, and process-driven approach
• Competitive Salary Package with achievable bonus structure
• Annual Leave: 24 days rising to 27 with service, plus bank holidays
• Employee Discount Portal: Access to hundreds of retail savings
• Health & Wellbeing Support: Medicare cash plan, same-day GP access, dental and wellbeing support
• Training & Development: Ongoing professional development and manufacturer training

Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where all employees are treated fairly and with respect, regardless of background.