Service Improvement Manager
Posted 20 hours 7 minutes ago by Battersea Dogs & Cats Home
Battersea is seeking a Service Improvement Manager for a one year opportunity leading meaningful change in our London cattery. This is an ideal role if you're ready for a career change and want to make a real difference.
Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, rehoming. Working closely with behaviour, clinical and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.
Responsibilities- Review how the service operates and improve flow and efficiency of processes.
- Lead a programme of service evaluation and continuous improvement.
- Drive practical changes that deliver better outcomes for cats and a more engaging experience for teams.
- Shape and deliver align with Battersea's culture and long term ambitions.
- Lead change, bring people on the journey and embed lasting change.
- Handle the physical tasks required to provide exceptional standards of care to animals.
- Experience leading change and continuous improvement initiatives.
- Strong leadership and communication skills.
- Ability to work cross functionally with diverse teams.
- Enthusiasm for working in an animal welfare environment; no prior animal welfare background required.
- Resilience and adaptability to handle a dynamic work environment.
- 36 days of annual leave (incl. 8 days Bank Holiday leave allowance) per year for full time employees (pro rated for part time).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to wellbeing resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments (dental, optical, physiotherapy, chiropody, acupuncture).
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all applicants. As a Disability Confident and Committed Employer we will assist with adjustments at application and interview stages and provide workplace adjustments if offered a role.
For any questions or requests for Greyscale copies of the recruitment pack, please contact or call .