Senior Store Assistant - Keyholder

What You'll Do

Senior Store Assistant (keyholder) - Exeter Marsh Barton - 20 hours per week. You must be locally based and able to commute to the store, which is open from 7 AM to 8 PM, so early starts and late finishes are required.

You will be the friendly face of Toolstation, helping customers find what they need and also handling deliveries, warehouse tasks, and stocking shelves. The role can be hot in summer and chilly in winter, but a strong focus on customer service and a positive attitude are essential.

This position carries accountability for supporting colleagues to deliver a great customer experience. Retail experience is not essential, but you should have some experience acting as a key holder or supervising team members.

• Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders.
• Provide outstanding service: Offer a great experience at all times, even during busy periods.
• Ask the right questions: Show genuine interest in customers' projects to help them find everything they need.
• Be proactive: Promote the Toolstation Club and Trade Accounts, signing customers up for competitive deals.
• Keyholder responsibility: Open and close the store, assign daily tasks to the team, and provide short term supervisory cover when needed.

What You'll Bring

• A friendly personality: Maintain high store standards and create a workplace everyone enjoys.
• Reliability: Be there when needed. Flexibility, commitment, and support for customers and the team are key.
• Accountability: You have taken charge in a previous role and are happy to step up when required.
• Your best self: Bring energy, enthusiasm, and let your personality shine.

What You'll Get

Why Join Us? At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles, and benefit from training and development, including access to the Toolstation Academy and Apprenticeship programmes.

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work programme
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We're one of the UK's fastest growing multi channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To Apply

Caught your interest? Want to know more? Take a look at or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.