Senior Complaints Operations Leader (FTC, Hybrid)

A leading UK bank is seeking a Complaints Operations Manager for a fixed-term contract in Edinburgh. This role involves leading a team to resolve complex complaints and improve customer journeys. The ideal candidate will have strong leadership and communication skills, be empathetic, and possess knowledge of pensions products. The position offers a salary range of £59,850 to £66,500 and promotes a hybrid working model, allowing flexibility between office and home working.