Senior Account Manager (CRM / Digital)

Overview

Senior Account Manager (CRM / Digital), London / Hybrid - Up to £45K

Are you a Senior Account Manager with a strong background in CRM / Digital campaigns? If you are, this role is right up your street. Joining this fast-growing creative agency, you'll be working on some truly exciting projects. This independent, creative agency are a fun, down to earth and love creative work.

Responsibilities

• Act as the primary point of contact between the agency and its clients.
• Build and maintain strong relationships with clients, understanding their business goals, needs, and preferences.
• Ensure that client needs are effectively communicated to the agency's creative team and that creative work is aligned with client objectives.
• Work closely with the agency's internal teams (creative, production, planning, etc.) to ensure timely and high-quality delivery of projects.
• Manage project timelines, budgets, and resources, ensuring that projects are delivered on time, on budget, and to the client's satisfaction.
• Develop and implement strategic account plans, identifying growth opportunities and driving revenue growth.
• Provide regular updates to clients on project progress and status.
• Continually monitor client satisfaction and proactively address any issues or concerns.

Requirements

• 4+ years' experience agency/client-side in a similar position
• Strong knowledge of integrated marketing campaigns (CRM, Digital, Social, Print etc)
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver high-quality work on time and within budget.
• Knowledge of the creative process and ability to effectively communicate creative ideas to clients.
• Strategic thinking and problem-solving skills, with the ability to identify and address client needs and opportunities.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage competing priorities.
• Attention to detail and strong analytical skills.
• Familiarity with industry-standard project management and collaboration tools.

As this Senior Account Manager will be someone who is naturally confident, self-motivated, and always willing to get stuck in, if this is you, please get in touch quoting job reference AP1161.