Section manager CDH

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct-to-customer deliveries. You will ensure the smooth operation of the supply chain and uphold the high customer service standards expected of the John Lewis brand. Additionally, you'll ensure all operations comply with legal regulations and meet operational KPIs and SLAs aligned with Partner, customer, and business profit metrics.

At a glance

Role Title: Customer Delivery Hub Section Manager

Positions Available: 4 (2 Permanent, 2 Fixed Term for 7 months)

Hours of Work: Full Time, 37.5 hours weekly, working Monday to Friday or Tuesday to Saturday. Fixed shift hours are 06:00-14:00 (Permanent and one Fixed Term) and 14:00-22:00 (second Fixed Term).

Location: Origin Park CDH

Salary: £36,400 - £57,600 annually. This role attracts a potential shift premium of 22.5%, adding approximately £8,190 annually.

Key Responsibilities

• Planning operational resources daily and weekly with Partners and agency staff.
• Developing and maintaining effective communication with operational teams.
• Monitoring department KPIs for trends and opportunities for improvement.
• Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
• Communicating daily with the transport planning team.
• Managing the transport office operations, including schedules and conference calls.

This role requires flexibility in working hours, including out-of-hours and key holder responsibilities, with accountability for site business continuity. The role also emphasizes responsible conduct in line with CSR commitments and waste management policies.

Essential Skills/Experience

• People Management Experience

Desirable Skills/Experience

• Knowledge of Transport Operations and Legal Compliance
• Experience managing disciplinaries and grievances
• CPC qualification for Transport Managers (Road Haulage)
• Incident management experience

Full-time work with AM and PM start options.

The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We're committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and growth.

Important points to note:

• Roles may require pre-employment vetting, including DBS checks and financial probity assessments.
• Apply early as vacancies may close with high application volumes.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.