Resident Liaison Officer

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across utility and social infrastructure sectors.

Our team of highly skilled specialists delivers innovative solutions to complex challenges.

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. We welcome applicants of all backgrounds and encourage everyone to apply.

Resident Liaison Officer - Responsibilities

As an experienced Resident Liaison Officer, you will be the visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of works processes and communicate updates and changes. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

• Experience working for a contractor or in a client side resident liaison / community engagement role, preferably within planned/reactive maintenance or asset management.
• Excellent communication skills with confidence to manage difficult situations.
• Collaborative ability to work with a range of stakeholders.
• Resilience under pressure and understanding of discretion and respect in a public facing role.
• UK driving licence and own car.