Receptionist/Administrator

Go back Cardiff and Vale University Health Board

Receptionist/Administrator

The closing date is 28 May 2026

The Children, Young People and Family Health Services Directorate has a number of exciting opportunities for motivated and enthusiastic individuals to join us to support reception and administration duties.

The successful applicant should have a proactive and friendly attitude and be able to demonstrate administrative and receptionist experience. Excellent customer service skills and experience are essential for these roles.

It is important that you are an excellent communicator with experience of working in a busy environment. Applicants will be expected to be organised and efficient and have the ability to prioritise requests and to deal with conflicting demands. A high level of attention to detail supported by relevant ICT skills is essential and proven skills and experience of providing previous administrative and reception support to large teams.

If this sounds like you and you want to join us in delivering high quality services to children and young people, we look forward to hearing from you.

Main duties of the job

To provide a comprehensive reception, clerical and administration support service to identified services within the Children, Young People and Family Health Services directorate. This will include dealing with queries from service users, inputting and updating data relating to children, young people and families (CYP & F) and working with clinicians and partners for effective service delivery.

The post holder will be the initial point of contact for both staff and the general public, ensuring the security and safety of the service's reception areas.

The post holder will be responsible for welcoming clients and visitors to the service, including booking them in on the electronic patient record system.

The post holder will also be an integral member of the administration team, supporting the manager and the administrative function as required.

The post holder will project a professional image of the business through demonstrating excellent customer care in all activities and will also provide support to a variety of members of staff (both clinical and non clinical) working within the base.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Working across six hospital sites, we offer a diverse range of career opportunities. Serving over 500,000 people in Cardiff and the Vale, we focus on the health and care needs of the local population whilst working with our partners to develop regional services. We are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal.

Our ten year transformation and improvement strategy, Shaping Our Future Wellbeing, provides an opportunity to collaborate with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Other

• Ability to travel to a different site in a timely manner

Personal Qualities

• Friendly, courteous and approachable
• Confident and self motivated
• Methodical and reliable

Special Knowledge

• Knowledge of the Health Board's values and behaviours

Skills

• Good communication skills, both verbal and written
• Ability to work within a team
• Ability to work within a busy environment
• Understanding and awareness of confidentialityConfident with IT packages

Experience

• Previous office reception experience
• Experience of working in a patient or public environment
• Experience of IT packages
• Experience of working within a team
• Previous NHS experience
• Experience of using Electronic Patient Record Systems e.g. PARIS, CYPIRIS, Oracle, PMS, etc.

Qualifications

• Educated to GCSE level
• IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address

St David's Children Centre, St David's Hospital