Reception Manager

We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.

Overview

• Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
• Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
• Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
• Oversee cash handling, billing accuracy, room allocations, and system processes.
• Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
• Manage guest concerns with professionalism, empathy, and effective solutions.
• Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.

About You

• Proven experience as Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
• A natural leader with strong communication skills and a passion for luxury hospitality.
• Confident in managing fast paced operations while maintaining calm, polished professionalism.
• Strong knowledge of PMS systems, billing procedures, and guest service protocols.
• A warm, engaging personality with a genuine commitment to exceptional guest care.

Our Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar, and unlimited beverages provided daily
• Recruit a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.