Reception Manager

Reception Manager. We are seeking a professional and proactive Reception Manager to lead a front-of-house team and deliver outstanding reception, security, and guest services for one of our clients based in Oxford.

As the first point of contact for visitors, staff, and clients, you will ensure a welcoming, professional, and safe environment.

This is a hands on leadership role, combining team management, operational oversight, and service excellence. You will oversee daily operations, manage staff, coordinate emergencies, and maintain high standards of hospitality and security.

Key Responsibilities

• Lead, motivate, and develop the Reception team, managing rotas, training, and performance reviews.
• Oversee daily operations including reception, security, key control, mail, and administrative processes.
• Act as main contact for security or emergency incidents, liaising with relevant authorities.
• Deliver exceptional guest experiences, support events and conferences, and handle guest issues professionally.
• Ensure compliance with health, safety, and data protection regulations.
• Manage budget, payroll duties, and stock control.
• Identify opportunities for service improvement and operational efficiency.

Essential Skills & Experience

• Proven management experience leading a team.
• Calm, confident, and decisive in challenging situations.
• Experience in front-line customer service.
• Excellent communication, interpersonal, and organisational skills.
• Attention to detail, professional presentation, and strong service focus.
• Computer literate (Word, Excel, Outlook) and knowledge of booking systems.
• Flexible, self motivated, and able to make independent decisions.
• First Aid Trained
• Experience in hospitality or similar environments.
• Managing rotas efficiently.

Benefits

Private healthcare, free lunch on duty, gym membership, pension scheme, 38 days' holiday

Salary

Salary: £42k
Hours: 37.5 hours per week (rotating shifts 7am 10pm)

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.