Professional Standards Case Coordinator - South Wales Fire & Rescue Service

The Professional Standards Case Coordinator supports the fair, consistent and sensitive handling of workplace concerns, including matters relating to conduct, behaviour, grievances and workplace issues. The postholder ensures cases are organised, recorded and progressed in a timely and accurate way so that everyone involved feels informed, supported and treated with dignity. They work closely with the Professional Standards Manager, internal and external investigators, managers and staff to make sure that processes run smoothly, respectfully and in line with procedures. The role requires calm focus and attention to detail. The Case Coordinator provides clear documentation and thoughtful organisation that reduces unnecessary stress and prevents avoidable harm. They must act with discretion, neutrality and kindness in every interaction.