Pastoral Officer - Family Support

We are looking for a reliable, dedicated, and empathetic Pastoral Officer working in Family Support to join our Pastoral team. This is a key role within our school placing emphasis on partnerships between our pupils, their families, and staff.

You will play a central role in removing barriers to learning through the provision of practical, emotional, and early intervention support. The post offers an opportunity to develop and maintain positive, trusting relationships, support family engagement, facilitate access to relevant services and entitlements through effective signposting, and promote pupil wellbeing through targeted family support and improved access to education.

• Build and maintain positive, trusting relationships with pupils and families to support engagement, wellbeing, and access to education.
• Supervise and care for pupils who become unwell during the school day and ensure that they receive appropriate medical treatment, either at home or at school, informing parents/carers if it is necessary for them to go home.
• Act as a key point of contact for families requiring additional support, providing practical guidance, advocacy, and early help where appropriate.
• Provide direct family support, including assistance with form filling and written communications such as DLA applications, housing forms, school correspondence, and referrals to support services.
• Support families to understand and navigate education, health, and social care systems, signposting to internal and external services as appropriate.
• Lead on the coordination and day to day management of the Magic Breakfast provision, including stock management, ordering, distribution, monitoring uptake, and liaising with school staff to ensure pupils' needs are met sensitively.
• Work with pupils and families experiencing hardship to identify barriers to attendance, wellbeing, or engagement, contributing to agreed support plans.
• Maintain accurate, timely, and confidential records of family and pupil support, using school systems in line with data protection and safeguarding procedures.
• Work closely with the Designated Safeguarding Lead (DSL) and pastoral team to identify emerging concerns and contribute to early intervention and safeguarding processes.
• Support the DSL team by attending or providing reports for Child in Need (CIN), Team Around the Family (TAF), and other multi agency meetings as required.
• Liaise with external agencies including health services, housing providers, benefit services, voluntary organisations, and community support services.
• Contribute to whole school strategies that promote inclusion, attendance, and family engagement, such as coffee mornings, informal sessions and informal support meetings for families.
• Respond promptly to assistance alarms, providing medical support as required.
• Uphold and model the school's values and ethos, maintaining professional boundaries and a non judgemental approach at all times.
• Undertake any other duties required within the level and responsibilities of the post, as directed by the Pastoral Lead or Senior Leadership Team.

Salary from £22396 to £26138 per year

Springwell School
Hinkler Road
Southampton
Hampshire
SO19 6DH

Safeguarding:

Springwell School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers of employment will be subject to the full Safer Recruitment process including an enhanced disclosure and barring service check and a full online check of social media platforms as per the updated guidance in KCSIE 2022.