Occupational Health Office Manager

Position: Occupational Health Office Manager

Location: London

Salary: £38,000 - £45,000 per annum.

Job Type: Full time, permanent

I have an exciting Occupational Health Office Manager's position working on a full time, permanent basis (Monday-Friday)

For this position you don't need to have occupational health experience but must have strong team management experience.

In this role you will be responsible to run a large occupational health administrative team on a daily basis.

Duties will include;

• Responsible for the day-to-day management and administration of the Results teams and all duties associated with the running of the department.
• Lead a team with varying levels of experience and responsibilities.
• Oversee the day-to-day workflow, ensuring efficiency, quality, and client service standards.
• Manage internal systems (such as medical portals and document workflows).
• Recruitment and selection of Results Team members.
• Performance management of all team members including probation reviews, appraisals, and one-to-one meetings.
• Conduct staff audits and workplace assessments.
• Act as a professional point of escalation for customer complaints, ensuring thorough investigation and satisfactory, timely resolution in line with company standards.
• Attend meetings with clients as required.
• Assist with third-party audits
• Work with departmental managers to facilitate smooth operations within the business (one team approach).
• Support the teams with any enquiries
• Lead team meetings
• Attend monthly management
• Maintain a Value for Money mind-set, taking accountability for the financial implications of any errors which may result in compensation to the customer, working with feedback to always improve service delivery.
• Draw attention to any defects in the service and put forward suggestions for improvements and innovations.
• Aim to achieve all company, departmental and personal targets, requesting additional training and support as required.
• Promote a supportive, respectful team culture while handling challenges calmly and constructively.

Skills required:

• Strong people management experience, ideally in healthcare, admin-heavy
• High emotional intelligence - able to manage a diverse team with sensitivity and professionalism.
• Have excellent communication and organisation skills - capable of handling pressure while staying focused.
• Comfortable learning new systems and managing workflow changes.
• Team-player attitude with a natural ability to collaborate across departments.

To find out more about this position, please apply for the Occupational Health Office Manager position above to receive some more information!