Neighbourhood Officer - Liverpool

Job Advert

Do you have strong communication skills, a proactive approach to problem solving, and a passion for delivering excellent housing services? We're looking for a Neighbourhood Housing Officer to join our team and play a key role in managing tenancies and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.

What You'll Be Doing

• Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
• Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high quality, customer focused service.
• Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
• Manage a caseload of tenancy related issues, including anti social behaviour, tenancy breaches and tenancy sustainment cases.
• Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
• Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
• Use data and insight to identify risks within your patch and prioritise resources effectively.
• Prepare and serve notices where tenancy conditions have been breached.
• Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined up services.
• Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
• Promote tenant engagement and support resident involvement in local decision making and neighbourhood improvements.
• Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
• Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
• Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.

What We're Looking For

• Experience working in housing management or delivering services to customers in a similar environment.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing caseloads, including anti social behaviour and tenancy related issues.
• Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
• Ability to manage a varied workload, prioritising effectively and working independently.
• Experience maintaining accurate records and producing reports.
• Confidence in using data to monitor performance and inform decision making.
• A proactive and resilient approach, with the ability to manage challenging situations professionally.
• A commitment to health and safety, safeguarding, equality, and excellent customer service.
• GCSEs (or equivalent) in English and Maths.
• CIH Level 3 (or willingness to work towards) is desirable.
• Full UK driving licence and willingness to travel as required.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.