Legal Support Portal Administrator

This role involves but is not limited to:

o ID Checks

o Data integrity checks

o Live status file opening

Client Portal Helpdesk

o Answering phone calls from clients addressing their issues using the client portal system

o Responding to online chats from clients supporting their issues using the client portal system

o Working with IT/Dev/external suppliers to address technical issues with the site

o Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

o Creation of Associate contacts in Mattersphere

o Working through branch office requests for data changes

o Producing Bundles

o Indexing Services

o Binding Services

o Specialist print and copy services

o Document scanning and digitisation service

o CD/DVD Creation of files

Company Core Values:

Aspiration: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business

Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

Commitment: Relationships for the long-term

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