IT Systems Administrator

• 1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone
• Managing IT hardware, equipment and software requirements
• Managing user accounts and access policies
• Prepare, document, plan, organize, execute and validate IT changes
• Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT
• Analyze possibilities to automate activities, propose solutions and implement
• Provide hands on technical support for random IT questions and on-site hardware support.
• Develop and deliver training materials and sessions to help employees maximize their productivity.
• Maintain detailed documentation configurations, policies, and procedures.

The above list is not exhaustive and your duties may vary from time to time to suit company needs.

• Fluent in English language (verbal and written).
• 3+ years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment
• Knowledge of IT network management, hardware management (computers, smart phones, printers, etc.), security management, AD, Entra ID, Office365 end user support
• Ideally knowledge of Windows Server, VMWare and backup strategies
• You are a team player, autonomous and a problem solver
• You are flexible, proactive and you have a hands-on approach
• Excellent troubleshooting and problem-solving skills.
• Effective communication and collaboration skills.
• Customer focused and willing to extend service with proactive and flexible support.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with ITIL or other IT service management frameworks is advantageous.