Information and Guidance Advisor

Overview

The Growth Company's (GC) Employment team is currently recruiting eight Information & Guidance (IAG) Advisors to provide high-quality, labour market-informed careers advice and support. These roles will focus on delivering tailored information, advice, and guidance to individuals within prison estates, as well as supporting their transition into community-based services.

These roles will be based out of HMP Forest Bank. Please note that these vacancies are subject to contract award.

Responsibilities

• Deliver personalised Information, Advice, and Guidance (IAG) that aligns with each customer's unique needs, promoting career development, independence, and long-term learning or employment outcomes.
• Oversee a varied caseload of customers, working towards performance targets with a focus on securing sustained employment or educational progression.
• Utilise up-to-date labour market intelligence and employer networks to guide customers toward meaningful and lasting job opportunities.
• Establish and nurture productive relationships with key stakeholders, including prison governors, uniformed staff, and partner agencies, to ensure a consistent pipeline of eligible customers.
• Provide flexible, customer-centred support through platforms such as the Virtual Campus, group workshops, and in-person sessions.
• Create detailed and impactful action plans for each customer, ensuring initial engagement meets satisfaction benchmarks and sets a clear path forward.
• Work closely with colleagues across mainstream services (e.g., National Careers Service) to enhance tracking of customer outcomes and streamline evidence collection.
• Adhere to all requirements of the Prison Service DPS contract and consistently exceed standards set by the Skills Funding Agency, Ofsted, and Matrix.

About You

• Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a commitment to achieving the CDI Licence to Practise.
• Demonstrate the ability to excel in a target-driven environment, consistently working towards positive outcomes for Prison Service customers.
• Deliver high-quality one-to-one and group sessions, meeting or exceeding Grade 2 standards in careers information, advice, and guidance.
• Confidently use digital platforms and online tools: including the Virtual Campus, to provide accessible and effective IAG services.

Skills Required

• Ideally possess recent experience delivering employment or learning outcomes within a custodial environment, particularly in a performance-driven setting.
• Demonstrated ability to work effectively with individuals who are currently in custody or have previous offending histories.
• Skilled in providing high-quality one-to-one and group career guidance sessions, consistently achieving at least a Grade 2 standard.
• Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a proactive approach to meeting CDI Licence to Practise requirements.