Housing and Support Assistant (Nights)

Join Us in Making a Real Difference

About YMCA St Paul s Group

YMCA St Paul s Group is one of London s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people especially young people have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You ll be a steady presence throughout the night providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties such as answering calls, processing payments, handling repairs, and managing post you ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding offering plenty of opportunities to develop your skills and make a real difference.

What You ll Gain

At YMCA St Paul s Group, we celebrate diversity, individuality, and community. Your voice matters here and you ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We re committed to your growth. With access to robust training, qualifications, and hands-on experience, you ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance